Effective Date: 16 July 2025

Company Name: Mysteryboxza

Email: mysteryboxza.online@gmail.com

Website: www.mysteryboxza.co.za

1. Overview

This Returns & Refund Policy is in accordance with the Consumer Protection Act, 2008 of South Africa. By purchasing from our website, you agree to the terms outlined below.

2. Eligibility for Returns

We only accept returns for items that are defective, damaged, or not as described. Returns due to personal preferences, duplicates, or ‘change of mind’ are not permitted.

3. Reporting Damaged or Defective Items

If you receive a damaged or defective product, you must notify us within 48 hours of receiving the order by emailing mysteryboxza.online@gmail.com with clear photos and your order number.

4. Return Conditions

Returned items must be unused and in their original packaging. Items that are returned without prior approval will not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or misrepresented item).

6. Refunds and Replacements

If a return is approved, you may choose between a full refund, a replacement product, or store credit. Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

7. Sale and Mystery Items

All sales on discounted or mystery box items are final unless the item is defective. This includes themed mystery boxes, countdown boxes, and promotional bundles.

9. Contact Us

For any return queries, please email mysteryboxza.online@gmail.com with your full name, order number, reason for return, and any supporting photos if applicable.