Last updated: 20 August 2025
This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
Privacy Policy – MysteryBoxZA
MysteryBoxZA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
Information We Collect
When you place an order on our website, we may collect:
Name and surname
Email address
Phone number
Delivery address (including suburb, province, postal code, etc.)
Special delivery instructions (if provided)
Payment details (handled securely via third-party providers such as SnapScan – we do not store card or banking details ourselves)
We also collect basic technical information such as your IP address and browsing activity to help improve our website.
How We Use Your Information
We use your information to:
Process and deliver your order
Communicate with you about your purchase or customer service queries
Send you updates, promotions, and special offers (if you have opted in)
Improve our website and shopping experience
We do not sell or rent your personal information to third parties.
Payments
All payments are processed securely via third-party providers such as SnapScan. Your payment details are never stored by us. Please review SnapScan’s Privacy Policy here: https://www.snapscan.co.za/privacy-statement.html.
Cookies
We use cookies to improve your shopping experience and website performance. You can disable cookies in your browser settings, but some parts of the site may not work properly without them.
Data Retention
We only keep your personal information as long as necessary to complete your order and comply with legal or tax requirements.
Data Security
We take reasonable steps to protect your personal data, but please note that no method of online transmission is 100% secure.
Children’s Privacy
Our website is intended for use by adults. We do not knowingly collect information from children under 18.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: mysteryboxza.online@gmail.com
By visiting: https://mysteryboxza.co.za/contact/